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Your One-Stop Solution for Concierge Member and Patient Management Services

Health Services

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Payors

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Providers

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We Have a 360 Degree View of Healthcare

Our goal is to deliver a concierge-level healthcare experience that improves health outcomes, builds brand loyalty, and drives organizational growth. 

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Our portfolio serves health plans, care providers, health services and MedTech companies. Our HIPAA compliant partners engage with your members, patients, and consumers at every touchpoint on their healthcare journey.

 

 

Serving 175 Payors, Providers, and Health Companies

We understand the challenges your consumers face, which is why we built a portfolio of expert BPO partners.

Member Engagement

  • Enrollment |​​​ Orientation | HRA

  • Member Outreach

  • Provider Network Assistance

  • Education & Utilization Mgmt.

  • EOB | COB | Eligibility | Prior Auth

  • Claims Inquires & Processing

  • Telemedicine Support

  • Wellness Program & Rewards

  • Processing Payments & Billing

Enhancing HEDIS ®, CMS Star Ratings, HOS, and CAHPS ® metrics.

What We Do

At Call Center Concierge, we have portfolio of specialized healthcare BPO service providers who deliver the very best personalized care to health plans, providers and health companies every day.

 

With 13 BPO companies and 22,000 agents across 10 countries - we can present you with the ideal partners that best fit your requirements by sector, by region, and by price.

Answering Services

Family Shopping Together

Patient Engagement

  • Appt Setting  & Registration

  • Insurance Verification 

  • Concierge Patient Navigation

  • Preventive Care & Wellness 

  • Utilization Management ​

  • Patient Outreach & Referrals

  • Pharmacy Benefit Managment

  • Billing, Coding, Collections​​​​

  Trusted by Iconic Brands  

Our partners operate secure networks and follow industry standards and regulatory rules such as ISO 9001, ISO 27001, PCI DSS, TCPA, HIPAA, SOC 2, FERPA, GDPR, UK DPA.

 

Background checks are completed for agents. Compliance, privacy rights and data protection policies are taught and enforced.  

Consumer Engagement

  • Customer Support

  • Sales & Lead Gen

  • Product Support

  • Technical Support

  • Payments & Processing ​​​​​

  • Mobil and App Support

Medical Devices, MedTech Apps, Physicians Groups Home Health Services, Addiction Centers

Client Testimonials for Our Partners

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Head of Patient Support

I cannot stress enough how much we appreciate the communication ... A true testament to the partnership.

Senior Support Manager 

I bring items to you guys before we make a plan because I know you will help us do this the best way possible

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Patient Account Manager

The quick thinking action of your call center agent in getting emergency help  for our patient  and the empathy displayed was a credit to your training and the people you hire.

Solutions & Innovations for Health Plans & Providers 

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Let's Discuss Your Support Needs

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Meet with Our CX Experts

Customized and Branded Service Plans to Suit Your Budget.

Complete this form, and we’ll connect with you to discuss your needs and how our global CX portfolio services can help you achieve your goals. 

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 Free Consultation / Quote

By checking this box, I give express written consent to receive sales communication from Call Center Concierge via digital means including voice, email and SMS/MMS. Carrier rates may apply. We do not buy or sell customer data.

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