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Fitness Contact Center Case Study
GOAL:
Strengthen memberships and brand name for a fitness business with 350 locations in the USA.
PLAN:
Create a custom unit of brand representatives, and implement innovative technology backed by a targeted marketing campaign to promote the fitness brand and build strong bonds with members.
RESULTS
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​ 46% reduction in cancellation rate
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16% increase in member retention
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24% increase in up-sell services
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26% increase in member satisfaction
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$38k per month reduction in expenses
WANT TO GROW YOUR BUSINESS?
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