Andrew McIntyreThe Benefits of Mid-Sized BPOsMidmarket BPOs (Business Process Outsourcing) are providers that cater to medium-sized businesses and may offer some unique advantages...
Andrew McIntyreEarned Wage AccessHow can a company help an employee in a financial emergency? One of the advantages of being a #bpo consultant of a portfolio of global...
CCConciergeRebranding Call DeflectionI am not a betting man, but I will wager that the term “call deflection” did not come from the marketing department, maybe from...
CCConciergeEfficiency Should Serve Customer ServiceThe recent introduction of advanced customer self-service technology in the Contact Center industry offers enormous promise if handled...
CCConciergeThe Modern AgentAgents in many contact centers today have to have good technical software skills in a variety of systems; CRMs & Desktops, like...
CCConciergeThe Digital Contact CenterThe new cloud-based technology offered by companies like Avaya, Salesforce, Five9, and Freshworks have permitted call centers to evolve...