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We Have The Perfect BPO Services Solution For Your Organization

Who We Are

Call Center Concierge, based in Miami, is a leading CX BPO portfolio providing call center support, general staffing, and AI-driven digital solutions through a global network of top-tier BPO companies. We offer expert guidance to help clients select the ideal BPO partner from our portfolio.



 


 
13 
BPOs
22,000
Agents
250
Clients
Two Flexible Service Options
BPO All-Inclusive: Comprehensive omnichannel CX outsourcing solution combining call center agents (Tiers 1-3) with advanced generative AI digital solutions.

BPO LightTailored for SMBs needing small staffing teams for front- and back-end roles beyond customer support, like admin, accounting, healthcare support, HR, IT support etc.

​Offshore agent rates start at $10, USA rates at $26​

BPO Services

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Why Choose Us for Outsourcing

Clients Who Trust Our BPO Partners

 What We do For Clients

Our BPO Process  

Every BPO will claim to be the best for your company—but with our expert knowledge of all the BPO providers in our portfolio, we make sure the selected partner is the perfect fit for you. Best of all, our consultancy services are completely FREE for clients. Learn more ...

Our Partners Industry Expertise

Robust Security & Compliance

Our BPO providers maintain top-tier security, protecting sensitive data and ensuring compliance with industry regulations.

  • Facility Access Control Sites are secured with biometric or swipe card entry systems and security cameras.

  • Terminal Security: Terminals are safeguarded by advanced security controls, including VPNs, VDIs, firewalls, cyber threat detection software.  

  • Compliance Standards: Our partners adhere to to regional and global compliance standards for; PCI, SOC II, ISO, HIPAA, FERPA, DOD, and GDPR. 

  • Employee Screening: Background checks are conducted per client requirements. 

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PCI Certified Logo
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BPO Location Options

Clients' Testimonials 

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Head of CX, Finance

Your quality scores are better than our internal teams. We wish we would have partnered with you sooner. 

Vice President, Automotive

The collaboration has been outstanding. I cannot express how thankful I am for  your partnership. I am honored to have worked with your team.

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Account Manger, Healthcare

The quick thinking action of your call center agent in getting emergency help  for our patient  and the empathy displayed was a credit to your training and the people you hire.

Quote

Meet with Our CX Experts

Customized and Branded Service Plans to Suit Your Budget.

Complete this form, and we’ll connect with you to discuss your needs and how our global CX portfolio services can help you achieve your goals. 

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 Free Consultation & Quote

By checking this box, I give express written consent to receive sales communication from Call Center Concierge via digital means including voice, email and SMS/MMS. Carrier rates may apply. We do not buy or sell customer data.

Call Center Concierge

Grow your business with our global CX portfolio, offering the manpower and digital solutions you need to compete and thrive.

Memberships

American Health Insurance Plans (AHIP)

Educause 

Health Information Managment Systems Society (HIMSS)

Contact information

USA Miami Office:    800-410-1107

USA Florida Local:    561-559-9065

Europe - Ireland:        353-89-652-3827

Emailinfo@callcenterconcierge.com  

Call Center Concierge LLC

777 Brickell Ave, #500-93991

Miami, FL 33131 

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